Shipping & Delivery
Shipping Policy
We offer Australia Post shipping for shoe-cleaning products across Australia. Please note that this shipping service does not apply to sneaker cleaning services or drop-off orders.
- Processing Time:
Orders are processed within 1–3 business days. - Delivery Time:
Shipping typically takes 1–7 business days in transit, depending on your location.
Lost or Misplaced Deliveries
Kenz Klean is not liable for parcels lost or misplaced during transit by third-party couriers or contractors. This applies to all products sold and any sneakers sent to or from our locations.
Undelivered Goods
Once the courier scans the parcel as delivered, Kenz Klean is no longer responsible for any lost or stolen packages. Couriers will attempt to leave the package in a secure location. If delivery cannot be completed, a note will be left with instructions for re-delivery or collection.
Uncollected Orders
All uncollected items will be held for up to 6 months. If the items remain unclaimed beyond this period, Kenz Klean reserves the right to dispose of the goods at its discretion.
Important Notes
- No Liability for Lost Orders:
We recommend tracking your delivery through Australia Post. Kenz Klean is not responsible for issues arising during transit. - Shoe Cleaning Services:
Shipping services are only applicable to product purchases. Sneaker cleaning services require in-store or drop-off delivery.